Medesk
Medesk is a hospital operations platform that gives care teams one live view of appointments, wait times, bed occupancy and staff performance.
We partnered with the founding team from first prototype to production, designing and engineering the core dashboard and an AI assistant that answers questions across operational data.
- Client
- Medesk Health
- Industry
- Healthcare SaaS
- Year
- 2026
- Stage
- MVP → Production
- Engagement
- 6 months, ongoing
- Services
- Product Strategy, UX/UI Design, Full-Stack Engineering, AI Engineering
- Stack
- React, TypeScript, Node.js, PostgreSQL, OpenAI
- Results
- Live across 3 hospital pilots within 90 days of kickoff
The challenge
Hospital operations data lived in five different systems. Coordinators were exporting spreadsheets every morning just to answer basic questions.
- How many appointments are running late right now?
- Which departments are over capacity today?
- Which staff are carrying the heaviest patient load?
- Where are no-shows costing the most time?
The product had to bring all of this into one place without becoming another overwhelming enterprise dashboard.
How we structured it
Before designing screens, we organised the product around how a hospital day actually runs:
Monitor → Understand → Act → Ask
Monitor
A live overview of appointments, wait times, occupancy and satisfaction, readable at a glance.
Understand
Department load and appointment volume broken down so teams see why numbers moved, not just that they did.
Act
Staff performance and scheduling views that turn insight into a decision for the next shift.
Ask
An AI assistant that answers plain-language questions across all operational data.
What we built
Live operations overview
Real-time KPIs for appointments, wait time, bed occupancy and patient satisfaction.
Department load
Case distribution across departments to rebalance capacity before bottlenecks form.
Staff performance
Per-clinician load and ratings to support fair, informed scheduling.
AI assistant & smart queries
Ask questions like “which department had the most no-shows this week?” and get sourced answers.
The outcome
Medesk replaced the morning spreadsheet ritual with a single, trusted view of the hospital.
- Kickoff to live pilot
- 90d
- Kickoff to live pilot
- Systems consolidated
- 5 → 1
- Systems consolidated
- Hospital pilots
- 3
- Hospital pilots
- A clear product architecture built around the hospital day
- A reusable design system for future modules
- Production-grade infrastructure with monitoring and CI/CD
“Watermelon Studio took us from a rough idea to a product hospitals actually use. They thought like product owners, not contractors, and shipped faster than any team we have worked with.”
Work with us
Have a complex product to build? Tell us what you’re building. Book a call, or email us whenever it suits.