Vertics
Vertics is an operational intelligence and team performance analytics workspace that tracks cross-department productivity, SLA compliance, and goal progression.
We designed and engineered the multi-team workspace, department workload breakdowns, and automated health score reporting for executive leadership.
- Client
- Vertics Operations
- Industry
- Workforce Management
- Year
- 2025
- Stage
- MVP → Growth
- Engagement
- 4 months
- Services
- Product Strategy, UX/UI Design, Full-Stack Engineering
- Stack
- React, TypeScript, Node.js, ClickHouse, Tailwind CSS
- Results
- Unified cross-department task output, team health scores, and response time SLAs for fast-scaling orgs
The challenge
Distributed engineering, design, and operations teams lacked an objective, shared view of capacity, blocker resolution times, and department throughput.
- Consolidate output metrics across Jira, GitHub, Linear, and customer support desks
- Establish balanced team health indicators that avoid vanity metrics
- Surface team burnout patterns and unbalanced workload distribution early
How we structured it
We built a balanced team operational score and drill-down reporting system:
Collect → Normalise → Guide
Collect
Stream activity signals and delivery milestones from work tools.
Normalise
Adjust metrics for team size, project complexity, and historical baselines.
Guide
Provide actionable feedback to team leads to unblock stalled initiatives.
What we built
Department output benchmarking
Comparative monthly task completion breakdown across engineering, design, and ops.
Team health index
Composite health score monitoring response times, workload balance, and goal pacing.
Goal progression tracking
Objective key results tracking mapped directly to team commits and shipped tickets.
The outcome
- Team health score
- 84/100
- Team health score
- Avg response time
- 2.4h
- Avg response time
- Clear executive visibility into engineering and operations delivery cadence
- Eliminated subjective status reporting meetings in favour of continuous telemetry
Work with us
Have a complex product to build? Tell us what you’re building. Book a call, or email us whenever it suits.